Frequently Asked Questions

Orders & Payments

How do I place an order?
Simply browse our collections, select your size, and add to cart. Proceed to checkout and complete your payment securely.

What payment methods do you accept?
We accept Cash on Delivery (COD), bank transfers, and major debit/credit cards.

Can I modify or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately via our Contact page.

Shipping

How long does delivery take?
Standard delivery across Pakistan takes 3–5 business days. Express delivery (where available) takes 1–2 business days.

Do you offer free shipping?
Free shipping promotions are available on select orders. Check our homepage banner for current offers.

How do I track my order?
Once your order is shipped, you will receive a tracking number via SMS or email. You can also visit our Track My Order page.

Returns & Refunds

What is your return policy?
We accept returns within the policy period as stated in our Refund Policy. Items must be unused and in original packaging.

How do I initiate a return?
Contact us through our Contact page with your order number and reason for return. Our team will guide you through the process.

Sizing

How do I find my correct shoe size?
Visit our Size Guide page for detailed measurements and fitting tips.

What if the size I ordered doesn't fit?
We offer exchanges for sizing issues. Please refer to our return policy for details.